Privacy Policy

1. Who we are

KOVA Sonoma ("KOVA Sonoma", "we", "us", or "our") operates a dog boarding, daycare, and grooming facility at 6445 Sonoma Highway Santa Rosa, CA 95409. This policy explains what personal information we collect through this website, why we collect it, and the choices you have.

This policy covers this website only. Information you provide directly at our facility, over the phone, or through our third-party booking portal is handled under the agreements you sign with us.

2. Information you give us

We collect information you enter into forms on this site. We do not require you to create an account to browse.

• Contact form — your name, email address, phone number, and the message you write.
• New-client registration — your name, email address, and phone number, plus details about your dog (name, breed, age, temperament, immunization status, and any notes you add). You may optionally attach a photo of your dog.

Please do not send us sensitive personal information — such as payment card numbers, government identifiers, or health records — through these forms.

3. Information collected automatically

Our hosting provider records standard server logs when you visit, including your IP address, browser type, referring page, and the time of your request. These logs are used to keep the site running, diagnose faults, and detect abuse.

4. How we use your information

• To respond to your questions and appointment requests.
• To evaluate and prepare for your dog's stay, including safety and compatibility with other guests.
• To operate, secure, and improve this website.
• To comply with our legal obligations and to establish or defend legal claims.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

5. Service providers

We rely on a small number of vendors to run this site. They process information only on our instructions:

• Hosting — our website and its server logs are hosted by our infrastructure provider.
• Email delivery — form submissions are delivered to our inbox through a transactional email provider.
• Maps — our contact page embeds a Google Maps frame. Loading it may allow Google to collect data about your visit under its own privacy policy.
• Booking portal — reservations are managed in a third-party portal. When you follow a booking link, you leave this site and that provider's privacy policy applies.

6. Cookies

This site does not set advertising or cross-site tracking cookies. Embedded third-party content, such as the map frame, may set its own cookies. You can block or delete cookies in your browser settings; the site will continue to work.

7. How long we keep information

We keep form submissions for as long as needed to answer you and to maintain a record of your dog's care history, then delete or anonymize them. Server logs are retained for a short period for security and troubleshooting.

8. Security

This site is served over HTTPS, and we limit access to submissions to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or object to certain uses. To make a request, contact us using the details below. We may need to verify your identity before we act.

California residents. Under the California Consumer Privacy Act, as amended, you may request disclosure of the categories and specific pieces of personal information we have collected, request deletion or correction, and are entitled not to receive discriminatory treatment for exercising these rights. We do not sell or share personal information as those terms are defined by that law.

10. Children

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Links to other sites

Our pages link to external sites, including our booking portal and social media profiles. We are not responsible for the content or privacy practices of those sites.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted here.

13. Contact us

Questions about this policy or your information? Reach us at reservations@kovasonoma.com or 707-536-3707, or write to us at 6445 Sonoma Highway Santa Rosa, CA 95409.